Processing Time

All orders are processed within 2-3 business days. If you need an order expedited, please contact us via phone at (614) 604-6996 and we will do our best to accommodate you (additional charges may apply).

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping destinations

We currently ships to addresses within the U.S. and Canada as well as U.S. Territories. If you wish to order for shipment outside the U.S. or Canada, please contact us at +1 614 604 6996 during business hours, and we will be happy to help you place your order over the phone.

Shipments to Alaska, Hawaii, Canada and US Territories may incur an additional shipping charge.

Shipping Charges

All orders under $100 will be shipped for a flat fee of $8.75, orders $100 and over will be shipped for free.

Large or heavy items may incur an additional charge.  Heavy item and Destination charges are not waived on orders over $100.00.

Restrictions

Certain items cannot be shipped because of their size/weight, classification as hazardous materials, or for other reasons. Spray paints/primers and other aerosol products must be shipped via ground, and therefore may delay delivery.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Guardtower​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Guardtower is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy